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Business
Certificate III in Business	(157 kb)
Certificate IV in Business	(157 kb)
Certificate IV in Frontline Management	(158 kb)
Certificate IV in Small Business Management	(158 kb)
Certificate IV in Sales	(158 kb)
Diploma of Management	(118kb)
Training and Assessment
Certificate IV in Training and Assessment	(170 kb)

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Certificate III in Business – BSB30107

Course Description

This course focuses on providing the skills necessary to be competent in a range of fields. It provides relevant and up-to-date teaching in areas such as workplace safety, team work, customer service and workplace relationships.

Course Content

Core Units (Must be selected)
BSBOHS201A Participate in OHS processes

Elective Units (select 11)
BSBCUS301A Deliver and monitor a service to customers
BSBDIV301A Work effectively with diversity
BSBFIA301A Maintain financial records
BSBADM311A Maintain business resources
BSBINM301A Organise workplace information
BSBINM302A Utilise a knowledge management system
BSBINN301A Promote innovation in a team environment
BSBCMM301A Process customer complaints
BSBITU302A Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
BSBPRO301A Recommend products and services
BSBPUR301B Purchase goods and services
BSBSUS301A Implement and monitor environmentally sustainable work practices
BSBWOR301A Organise personal work priorities and development
BSBWOR302A Work effectively as an off-site worker
BSBWRT301A Write simple documents

There are no pre-requisites for this qualification.

Career Opportunities
Customer Service Advisor, Data Entry Operator, Payroll Officer, Word Processing Operator, Administration Assistant, Receptionist

Further Education Opportunities
Participants who have completed their Certificate III in Business can move forward to a Certificate IV in Business.

The Next Step
For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

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CERTIFICATE IV IN FRONTLINE MANAGEMENT - BSB40807

Course Description

The Certificate IV in Business (Frontline Management) is designed specifically for participants who are working directly in the frontline of business. This includes working with stock, customers and supervising/ managing or leading teams. Coordinating of teams and planning is an essential part of this training.

Course Content

A total of 10 units are required for this qualification.

BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operation plan
BSBMGT403A Implement continuous improvement
BSBOHS407A Monitor a safe workplace
BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
BSBCUS403A Implement customer services standards
BSBINN301A Promote innovation in a team environment
BSBWOR401A Establish effective workplace relationships
BSBWOR402A Promote team effectiveness

Entry Requirements
There are no pre-requisites for this qualification.

Career Opportunities
- Leading Hand
- Supervisor
- Team Leader

Further Education Opportunities
Participants who have completed their Certificate IV in Frontlines Management can move forward to a Diploma of Business Management.

The Next Step

For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

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CERTIFICATE IV IN BUSINESS - BSB40207

Course Description

This qualification develops broad business skills and ideas for people who are ready to take more responsibility in the daily operations of a small business. The course develops proactive self-management and operational skills that will help participants offer even greater value to the business. The course is flexible which means that it is suitable for a wide range of businesses and industries.

Course Content

Core Units
BSBOHS407A Monitor a safe workplace (must be selected)

Plus select a min of 5 Business Units below
Business units
BSBADM409A Coordinate business resources
BSBWRT401A Write complex documents
BSBMKG413A Promote products and services
BSBCUS402A Address customer needs
BSBINN301A Promote innovation in a team environment
BSBLED401A Develop teams and individuals
BSBREL401A Establish networks
BSBITU401A Design and develop text documents
BSBITU402A Develop and use complex spreadsheets

Elective Units (select elective units, max 4)
Administration
BSBWOR404A Develop work priorities
BSBADM405B Organise meetings

Elective Units continued
Frontline Management
BSBMGT403A Implement continuous improvement

HR
BSBHRM401A Review human resources functions
BSBHRM402A Recruit, select and induct staff

Accounts (maximum 1 unit may be selected)
BSBFIA302A Process payroll
BSBFIA303A Process accounts payable and receivable

Recordkeeping
BSBRKG403B Set up a business or records system for a small office

Small Business
BSBSMB401A Establish legal and risk management requirements of small business

Entry Requirements
There are no pre-requisites for this qualification.

Career Opportunities
- Administrator
- Project Officer
- Executive Personal Assistant
- Office Administrator
- Project Assistant

Further Education Opportunities
Participants who have completed their Certificate IV in Business can move forward to a Diploma of Business Management.

The Next Step

For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

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CERTIFICATE IV IN SMALL BUSINESS MANAGEMENT BSB40407

Course Description

The Small Business Management qualification is designed for those staff who are directly involved in managing a small business or autonomous department within a business. This course will improve skills and knowledge of all areas of small business.

Course Content

To complete the Certificate IV in Small Business Management participants must complete ten units. This comprises:

Core Units (Must be selected)
BSBSMB401A Establish legal and risk management requirements of small business
BSBSMB402A Plan small business finances
BSBSMB403A Market the small business
BSBSMB404A Undertake small business planning

Elective Units (select 6)
BSBSMB301A Investigate micro business opportunities
BSBSMB405A Monitor and manage small business operations
BSBSMB406A Manage small business finances
BSBSMB407A Manage a small team

Management
BSBMGT403A Implement continuous improvement

HR
BSBHRM401A Review human resources functions
BSBHRM402A Recruit, select and induct staff

Accounts (maximum 1 unit may be selected)
BSBFIA302A Process payroll
BSBFIA303A Process accounts payable and receivable

Innovation
BSBINN301A Promote innovation in a team environment

Customer Service
BSBCUS402A Address customer needs

Entry Requirements
There are no pre-requisites for this qualification.

Career Opportunities
- Small Business Manager.

Further Education Opportunities
Participants who have completed their Certificate IV in Small Business Management can move forward to a Diploma of Business. Vocational outcomes include small business manager.

The Next Step

For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

Certificate IV Business Sales – BSB40607

Course Description
This qualification reflects the role of individuals who use well-developed business sales skills and a broad knowledge base in a wide variety of business sales context. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others however they typically report to a more senior business sales practitioner.

Subjects
A total of 10 units are required to complete this qualification.

OHS
BSBOHS407A Monitor a safe workplace

Product Skills and Advice
BSBPRO401A Develop product knowledge

Relationship management
BSBREL402A Build client relationships and business networks

Sales
BSBSLS402A Identify sales prospects
BSBSLS403A Present a sales solution
BSBSLS404A Secure prospect commitment
BSBSLS405A Support post-sale activities
BSBSLS406A Self-manage sales performance

Customer Service
BSBCUS401A Coordinate Implementation of Customer Service Strategies
BSBCUS402A Address customer needs

Entry Requirements
There are no pre-requisites for this qualification.

Career Opportunities
? Sales Account Assistant
? Sales Agent
? Sales Representative.

Further Education Opportunities
Participants who have completed their Certificate IV in Business Sales can move forward to a Diploma of Business.

The Next Step
For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

Diploma of Management BSB51107

Course Description
This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches.

Subjects
A total of 8 units are required to complete this qualification.

Core Units
Select a min of 5 Core Units below
BSBMGT502B Manage people performance
BSBMGT515A Manage operational plan
BSBMGT516A Facilitate continuous improvement
BSBFIM501A Manage budgets and financial plans
BSBCUS501A Manage quality customer service
BSBOHS509A Ensure a safe workplace
BSBPMG510A Manage projects
BSBRSK501A Manage risk
BSBWOR501A Manage personal work priorities and professional development

Elective Units
BSBCOM503B Develop processes for the management of breaches in compliance requirements
BSBHRM402A Recruit, select and induct staff
BSBHRM503A Manage performance management systems
BSBSUS501A Develop workplace policy and procedures for sustainability
BSBWRT501A Write persuasive copy

Entry Requirements
Preferred pathways for candidates considering this qualification include: having achieved a Certificate IV in Business or other relevant qualification OR vocational experience to the same level.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: Coordinator, Leading Hand, Supervisor, Team Leader. This breadth of expertise would equate to the competencies required to undertake this qualification.

Career Opportunities
Manager

Further Education Opportunities
After achieving the BSB51107 Diploma of Management, candidates may undertake the BSB60407 Advanced Diploma of Management, or a range of other Advanced Diploma qualifications.

The Next Step
For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

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