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Business
Certificate III in Business	(157 kb)
Certificate IV in Business	(157 kb)
Certificate IV in Frontline Management	(158 kb)
Certificate IV in Small Business Management	(158 kb)
Certificate IV in Sales	(158 kb)
Diploma of Management	(118kb)
Training and Assessment
Certificate IV in Training and Assessment

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Certificate III in Business – BSB30110

Course Description

This course focuses on providing the skills necessary to be competent in a range of fields. It provides relevant and up-to-date teaching in areas such as workplace safety, team work, customer service and workplace relationships.

Course Content

Core Unit
BSBOHS301B Participate in OHS processes

Elective Units (further electives available upon request)
BSBWOR301B Organise personal work priorities and development
BSBADM311A Maintain business resources
BSBINM301A Organise workplace information
BSBINM302A Utilise a knowledge management system
BSBCUS301B Deliver and monitor a service to customers
BSBCMM301B Process customer complaints
BSBPRO301A Recommend products and services
BSBPUR301B Purchase goods and services
BSBWRT301A Write simple documents
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets

There are no pre-requisites for this qualification.

Career Opportunities
Customer Service Advisor, Data Entry Operator, Payroll Officer, Word Processing Operator, Administration Assistant, Receptionist

Further Education Opportunities
Participants who have completed their Certificate III in Business can move forward to a Certificate IV in Business.

The Next Step
For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

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CERTIFICATE IV IN FRONTLINE MANAGEMENT - BSB40807

Course Description

The Certificate IV in Business (Frontline Management) is designed specifically for participants who are working directly in the frontline of business. This includes working with stock, customers and supervising/ managing or leading teams. Coordinating of teams and planning is an essential part of this training.

Course Content

A total of 10 units are required for this qualification.

BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operation plan
BSBMGT403A Implement continuous improvement
BSBOHS407A Monitor a safe workplace
BSBCUS401B Coordinate implementation of customer service strategies
BSBINN301A Promote innovation in a team environment
BSBWOR401A Establish effective workplace relationships
BSBWOR402A Promote team effectiveness
BSBWOR404A Develop Work Priorities
BSBREL401A Establish Networks

Entry Requirements
There are no pre-requisites for this qualification.

Career Opportunities
- Leading Hand
- Supervisor
- Team Leader

Further Education Opportunities
Participants who have completed their Certificate IV in Frontlines Management can move forward to a Diploma of Business Management.

The Next Step

For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

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CERTIFICATE IV IN BUSINESS - BSB40207

Course Description

This qualification develops broad business skills and ideas for people who are ready to take more responsibility in the daily operations of a small business. The course develops proactive self-management and operational skills that will help participants offer even greater value to the business. The course is flexible which means that it is suitable for a wide range of businesses and industries.

Course Content

Core Unit
BSBOHS407A Monitor a safe workplace (must be selected)

Plus select a min of 5 Business Units below

BSBCUS401B Coordinate implementation of customer service standards
BSBCUS402B Address customer needs
BSBEBU401A Review and maintain a website
BSBMKG413A Promote products and services
BSBREL401A Establish networks
BSBITU401A Design and develop text documents
BSBITU402A Develop and use complex spreadsheets
BSBADM409A Coordinate business resources
BSBLED401A Develop teams and individuals
BSBWRT401A Write complex documents

Plus select 4 units from remaining business units above or from the units below.

BSBADM405B Organise meetings
BSBMGT403A Implement continuous improvement
BSBHRM402A Recruit, select and induct staff
BSBRKG403C Set up a business or records system for a small office
BSBIPR401A Use and respect copyright

Entry Requirements
There are no pre-requisites for this qualification.

Career Opportunities
- Administrator
- Project Officer
- Executive Personal Assistant
- Office Administrator
- Project Assistant

Further Education Opportunities
Participants who have completed their Certificate IV in Business can move forward to a Diploma of Business Management.

The Next Step

For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

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CERTIFICATE IV IN SMALL BUSINESS MANAGEMENT BSB40407

Course Description

The Small Business Management qualification is designed for those staff who are directly involved in managing a small business or autonomous department within a business. This course will improve skills and knowledge of all areas of small business.

Course Content

To complete the Certificate IV in Small Business Management participants must complete ten units. This comprises:

New Business
BSBSMB301A: Investigate Micro Business Opportunities
BSBSMB401A: Establish Legal and Risk Management Requirements of Small Business
BSBSMB402A: Plan Small Business Finances
BSBSMB403A: Market the Small Business
BSBSMB404A: Undertake Small Business Planning
BSBMKG401B: Profile the Market
BSBMKG402B: Analyse Consumer Behaviour for Specific Markets
BSBRES401A: Analyse and Present Research Information
BSBADM409A: Coordinate Business Resources
BSBFIA402A: Report on Financial Activity

Established Business
BSBSMB401A: Establish Legal and Risk Management Requirements of Small Business
BSBSMB402A: Plan Small Business Finances
BSBSMB403A: Market the Small Business
BSBSMB404A: Undertake Small Business Planning
BSBSMB405B: Monitor and Manage Small Business Operations
BSBSMB406A: Manage Small Business Finances
BSBSMB407A: Manage a Small Team
BSBFIA402A: Report on Financial Activity
BSBMKG413A: Promote Products and Services
BSBCUS401B: Coordinate Implementation of Customer Service Strategies

Entry Requirements
There are no pre-requisites for this qualification.

Career Opportunities
- Small Business Manager.

Further Education Opportunities
Participants who have completed their Certificate IV in Small Business Management can move forward to a Diploma of Business. Vocational outcomes include small business manager.

The Next Step

For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

Certificate IV Business Sales – BSB40610

Course Description
This qualification reflects the role of individuals who use well-developed business sales skills and a broad knowledge base in a wide variety of business sales context. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others however they typically report to a more senior business sales practitioner.

Subjects
A total of 10 units are required to complete this qualification.

BSBPRO401A Develop product knowledge
BSBMKG401B Profile the market
BSBMKG408B Conduct market research
BSBRES401A Analyse and present research information
BSBSLS407A Identify and plan sales prospects
BSBCUS402B Address customer needs
BSBMKG413A Promote products and services
BSBSLS408A Present, secure and support sales solutions
BSBREL402A Build client relationships and business networks
BSBOHS407A Monitor a safe workplace

Entry Requirements
There are no pre-requisites for this qualification.

Career Opportunities
? Sales Account Assistant
? Sales Agent
? Sales Representative.

Further Education Opportunities
Participants who have completed their Certificate IV in Business Sales can move forward to a Diploma of Business.

The Next Step
For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

Diploma of Management BSB51107

Course Description
This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational etting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches.

Subjects
A total of 8 units are required to complete this qualification. Select 8 units from the list below.

Class or Work based units
BSBCUS501C Manage quality customer service
BSBMGT502B Manage people performance
BSBMGT515A Manage operational plan
BSBFIM501A Manage budgets and financial plans
BSBPMG510A Manage projects
BSBWOR501B Manage personal work priorities and professional development
BSBWOR502B Ensure team effectiveness
BSBHRM402A Recruit, select and induct staff

Work based units
BSBMGT516C Facilitate continuous improvement
BSBLED501A Develop a workplace learning environment
BSBOHS509A Ensure a safe workplace
BSBRSK501B Manage risk

Entry Requirements
Preferred pathways for candidates considering this qualification include: having achieved a Certificate IV in Business or other relevant qualification OR vocational experience to the same level.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: Coordinator, Leading Hand, Supervisor, Team Leader. This breadth of expertise would equate to the competencies required to undertake this qualification.

Career Opportunities
Manager

Further Education Opportunities
After achieving the BSB51107 Diploma of Management, candidates may undertake the BSB60407 Advanced Diploma of Management, or a range of other Advanced Diploma qualifications.

The Next Step
For further information please contact us.
To enrol, please download, complete and fax an enrolment form.

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